Whether you’re building a new product, working on a website, or just trying to complete a project with a million moving parts, you’ve likely encountered the sneaky hand of scope creep. It starts innocently, doesn’t it? “What if we just added this one little feature?” or “This would be so much better if we made just one small change!”
Before you know it, you’re drowning in extra tasks, your deadlines are blown to smithereens, and your budget… well, let’s not talk about that. But here’s the kicker: we’ve all been the scope creeper at some point. Yep, even you!
What Is Scope Creep Anyway?
Let’s start by defining this troublemaker. Scope creep happens when the project’s objectives expand beyond the original agreement without adding time, budget, or resources to compensate. It’s the subtle (or sometimes not-so-subtle) shift in direction that can derail even the most well-thought-out project.
And the sneaky part? These changes often start off with good intentions. You’re testing with clients, you’re watching how they use your product, and—of course—you want to give them that white-glove service. After all, a satisfied client is a returning client, right?
But then the requests start pouring in:
- “Can we tweak this?”
- “What if we add that?”
- “Wouldn’t it be amazing if we did just one more thing?”
Sound familiar?
When You’re the Scope Creeper
Here’s where it gets interesting. You’re not just battling external forces here. As entrepreneurs, professionals, and creatives, we’re wired to think of improvements. We’re always dreaming up better ways to serve clients, streamline processes, or make our product stand out. We’ve all had that moment where we pitch an idea, only to have our team shake their heads and politely say, “Nope, not now.”
This is where your team becomes your saving grace. Their pushback isn’t a lack of vision—it’s focus. They’re your reality check. They help you answer the most important question when the scope starts creeping: What problem are we solving?
Focusing on the Problem
At its core, scope creep happens when you lose sight of the original problem you’re solving. Suddenly, you’re chasing enhancements and upgrades that might be cool but aren’t essential. Sure, it’s tempting to say, “But it would make the product even better!” But if you’re constantly pivoting based on new requests or ideas, you’re no longer solving the initial problem; you’re adding layers, and the original solution risks getting lost.
So, before you hit “go” on that next shiny idea, ask yourself:
- Is this solving the core problem for the customer?
- Does it align with our project goals and timeline?
- Will it add significant value, or is it a “nice to have”?
If your answer is “yes” across the board, great! Proceed with caution. If not, save it for later. It’s easier to keep a project on track when you have a clear path ahead. After all, you can always circle back to those extra features in a future phase.
How to Avoid Scope Creep (Without Killing Creativity)
So, how do you walk that fine line between staying on track and allowing room for creativity? After all, innovation is key in today’s business world. You don’t want to squash every new idea, but you also don’t want to lose focus.
Here are a few tips to help:
- Set Clear Goals from the Start
Before any project kicks off, outline the exact objectives. Define the “must-haves” and “nice-to-haves” early on, so you know what’s non-negotiable and what can wait. Communicate this with your team, clients, and anyone involved in decision-making. - Create a Scope Checklist
Anytime a new idea pops up, refer back to the project’s scope checklist. Ask yourself (and your team) if this idea fits within the current goals. If it doesn’t, save it for later. Having a list of agreed-upon deliverables makes it easier to say no when needed. - Use a Phased Approach
Not all great ideas need to be in this version of your product or project. Instead, plan for them in future phases. This gives you and your team the chance to implement improvements without derailing the current timeline. - Keep Communication Open
One of the biggest causes of scope creep is miscommunication. Ensure everyone—your team, stakeholders, clients—knows the boundaries of the project. If changes are requested, be upfront about the impact on timelines and budget. This helps manage expectations and keeps everyone on the same page. - Embrace Feedback… With Limits
It’s important to test with clients and get feedback, as the quote suggests. But it’s equally important to filter through those requests. Not every suggestion needs to be implemented right away. Keep a backlog of ideas for future consideration. This way, your clients feel heard, but your project doesn’t veer off course.
Wrapping It Up Without Losing Focus
If there’s one thing to take away from this, it’s that scope creep is a sneaky beast, but it can be tamed. The key is in staying focused on the problem you set out to solve, communicating clearly, and managing expectations—both your own and your clients’.
Remember, innovation is fantastic. We all want to give that white-glove service and delight our customers with the next big thing. But if we don’t draw the line somewhere, we risk creating a product that tries to do too much and satisfies no one. So, the next time you’re tempted to add “just one more thing,” take a breath, refocus, and ask: Is this really the best move for the project right now?
Chris Barnard has spent over 15 years delivering exceptional revenue growth for ambitious businesses in the UK, Europe and North America through his marketing technology business, FeedbackFans.com and as an independent business consultant.
By his mid-20’s he was running digital departments for FTSE100 companies in London, eventually leading to a very successful period in digital customer acquisiton for a well-known brand in his early 30’s generating nine-figure revenues with seven-figure budgets. He now puts his experience, knowledge and ideas into good use, supporting challenger brands and forward thinking businesses to outperform in their sectors, whilst disrupting and improving the marketing, technology and development sectors that FeedbackFans.com inhabits.
Feedback Fans provides a unique next-generation managed technology and marketing platform that delivers outstanding and out-sized results for businesses in sectors such as finance, retail, leisure, and professional services.
With our unparalleled expertise in creating cutting-edge solutions and environments, we empower our clients and users to thrive and outperform in the digital age.
Chris Barnard is Managing Director of FeedbackFans.com and producer of the Bear Business Vodcast