When we mention spam here, we’re not talking about that canned meat hiding in the back of your cupboard! No, we’re talking about the virtual equivalent of a mosquito in your ear—the unsolicited emails that flood your inbox, driving you to question every single ‘unsubscribe’ link. You know the ones: those relentless reminders of products you’ve never heard of, let alone need. If it’s not phone calls you never asked for, it’s emails you didn’t sign up for. Lovely, right?
Spam in email marketing has become a universal scourge. For both consumers and marketers, it’s a headache that won’t go away. But here’s the good news: it doesn’t have to be that way.
Why Unsolicited Emails Are a Marketer’s Worst Nightmare
Let’s face it, no one wants to open an email they never asked for. As consumers, we tend to ignore, delete, or worse—report these emails as spam. And once that dreaded “Spam” button is clicked, it’s game over for the sender. When an email is flagged as spam, it doesn’t just disappear from the consumer’s inbox, it directly affects the sender’s reputation. A low reputation can land all future emails in the dreaded spam folder, never to see the light of day again.
As an email marketer, this is more than just annoying—it’s a reputation killer. And while it might be tempting to send emails to anyone with a working inbox, it’s not only ineffective but counterproductive. Sending messages to people who don’t want to hear from you damages your brand. Why? Because when you’re flagged as spam, it sends a message to email providers, reducing the chances of your emails reaching people who actually want to hear from you. Think of it as sending party invites to people who don’t even know who you are—eventually, no one’s showing up.
Regulations to the Rescue
Thankfully, there are rules and regulations in place to help email marketers navigate these murky waters. GDPR, CAN-SPAM, and other laws may seem like a hassle at first glance, but they are, in fact, the heroes of the story. Why? Because they protect the marketer and the consumer.
The beauty of these regulations is that they require consent—permission from the recipient before you can fill their inbox with content. As a consumer, this means fewer unwanted emails. As a marketer, it means you’re reaching an audience who actually wants to engage with you. And that’s where the magic happens. You’re no longer shouting into the void, hoping someone will listen; instead, you’re having conversations with people who are genuinely interested in what you have to say.
Engagement Over Volume
The temptation for marketers is to cast a wide net—email anyone and everyone in the hope that someone will bite. But here’s the thing: quality trumps quantity every time. Sending emails to uninterested recipients is not only a waste of time, but it also damages the relationship between brand and consumer. The goal should always be engagement, not just reach.
When you email people who have explicitly agreed to hear from you, they’re more likely to open, read, and interact with your content. This, in turn, boosts your sender reputation, ensuring that future emails actually land in inboxes, not spam folders. It’s the marketing equivalent of being invited to the table, rather than crashing the party. And we all know which one leads to better conversations.
Build Relationships, Not Spam Folders
So, what’s the moral of the story? As both a consumer and a marketer, I’m a huge fan of these regulations. They make it easier to build genuine connections with people who want to hear from you. It’s like focusing on friendships instead of trying to be friends with everyone you meet on the street. The more engaged your audience, the more valuable your email marketing efforts become.
If you’re just emailing people for the sake of it, you’ll end up in their spam folders—alongside those offers for dodgy pharmaceuticals and fake luxury watches. Not exactly the company you want to keep, is it?
Chris Barnard has spent over 15 years delivering exceptional revenue growth for ambitious businesses in the UK, Europe and North America through his marketing technology business, FeedbackFans.com and as an independent business consultant.
By his mid-20’s he was running digital departments for FTSE100 companies in London, eventually leading to a very successful period in digital customer acquisiton for a well-known brand in his early 30’s generating nine-figure revenues with seven-figure budgets. He now puts his experience, knowledge and ideas into good use, supporting challenger brands and forward thinking businesses to outperform in their sectors, whilst disrupting and improving the marketing, technology and development sectors that FeedbackFans.com inhabits.
Feedback Fans provides a unique next-generation managed technology and marketing platform that delivers outstanding and out-sized results for businesses in sectors such as finance, retail, leisure, and professional services.
With our unparalleled expertise in creating cutting-edge solutions and environments, we empower our clients and users to thrive and outperform in the digital age.
Chris Barnard is Managing Director of FeedbackFans.com and producer of the Bear Business Vodcast